Customer:
Kapiti Cheese
Need:
iTouch developed a successful mobile computing application for Kapiti Cheese as part of a wider redevelopment of the company's IT system.
Solution:
Using a purpose-built iTouch communications server and Palm PDA solution, Kapiti Cheese sales staff are now inputting, relaying and receiving information remotely. Unlike before, sales staff can now deal with the order at the customer's site, instead of calling it through later. And customer service personnel no longer have to re-enter the order back at the office.
Success:
The solution has considerably improved both the sales process and customer service. By keying in the orders only once the new system has not only increased efficiency, it has also reduced errors. Kapiti Cheese is very pleased with the results.
"The new system saves time in two areas. Sales staff on the road can deal with orders on site, instead of calling through later. And our customer services people no longer have to double enter the order back at the office."
Alan Bird, Kapiti Cheese
